Refund policy

Return & Refund Policy

At Buyvio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before initiating a return.

1. Return Eligibility

You may request a return if the following conditions are met:

The item was received in a damaged, defective, or incorrect condition
The item is unused, unwashed, and in its original packaging with all tags intact
The return request is initiated within 7 days of delivery

Items that do not meet these conditions may not be eligible for return or refund.

2. Return Timeframe

All return requests must be submitted within 7 days from the date you receive your order.
Requests made after this period may not be accepted.

To initiate a return, please contact us at info@buyvio.com with your order number and reason for return.

3. Refund Process and Timing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 6-12 working days
Refunds will be credited to the original payment method used during purchase
Processing times may vary depending on your bank or payment provider

Shipping charges (if any) are non-refundable unless the return is due to a damaged or defective product.

4. Exchange Options

If you received a damaged, defective, or incorrect item, we offer an exchange option subject to product availability.

To request an exchange, please contact info@buyvio.com within 7 days of delivery and provide clear images of the issue.

5. Damaged or Defective Products

If your item arrives damaged or defective:

Please notify us within 7 days of delivery
Share photos or videos clearly showing the issue
We will arrange a replacement or refund after verification

We recommend inspecting your order immediately upon delivery.

6. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as “Final Sale” or “Non-Returnable”
Products damaged due to misuse, negligence, or normal wear and tear
Gift cards or downloadable products (if applicable)
Items returned without original packaging or accessories

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, return shipping will be covered by Buyvio
For all other eligible returns, return shipping costs must be borne by the customer

Shipping costs are non-refundable unless stated otherwise.

8. Contact Us

For any questions related to returns, refunds, or exchanges, please contact us at:

Store Name: Buyvio
Email: info@buyvio.com

Our support team will be happy to assist you.

Thank you for shopping with Buyvio. We appreciate your trust and aim to make your shopping experience smooth and worry-free.